Cancellation Policies
Choose the policy that protects your time while maximizing bookings. You can change it anytime.
Choose Your Cancellation Policy
Flexible
✅ Full Refund
Full refund if cancelled at least 6 hours before
50% CageList Credit
50% CageList credit if cancelled less than 6 hours before
❌ No Refund
No refund for no-shows or cancellations after the session starts
Best For
New hosts building reputation
Booking Impact
More guest-friendly
Pros
- +More bookings
- +Attracts new renters
- +Builds trust fast
Cons
- -More last-minute cancellations
- -Less predictable income
RECOMMENDED
Moderate
✅ Full Refund
Full refund if cancelled at least 24 hours before
50% CageList Credit
50% CageList credit if cancelled less than 24 hours before
❌ No Refund
No refund for no-shows or cancellations after the session starts
Best For
Most hosts (recommended)
Booking Impact
Balanced
Pros
- +Good booking rate
- +Protects your time
- +Fair to both parties
Cons
- -May lose some impulse bookings
Strict
✅ Full Refund
Full refund if cancelled at least 3 days before
50% CageList Credit
50% CageList credit if cancelled less than 3 days before
❌ No Refund
No refund for no-shows or cancellations after the session starts
Best For
High-demand cages with waitlist
Booking Impact
Lower bookings
Pros
- +Maximum revenue protection
- +Serious renters only
- +Less time-wasting
Cons
- -Fewer bookings overall
- -May seem unfriendly
Our Recommendation: Start with Moderate policy. It balances guest flexibility with protecting your time. You can always change it later based on demand.
Weather-Related Cancellations
CageList automatically handles severe weather
- Severe weather (lightning, tornado warnings): Full refund
- Heavy rain (if cage is uncovered): Host or guest can cancel for full refund
- Light rain/cold: No automatic refund (cage is usable)
- Guest preference: Standard cancellation policy applies
How Refunds Work
1
Guest Cancels
Guest clicks "Cancel Booking" in their dashboard. CageList automatically calculates refund based on your policy.
2
Refund Processed
Full refunds go back to the guest's payment method in 5-10 business days. Late cancellations before the session starts receive 50% as CageList credit. You keep any non-refundable portion.
3
Calendar Opens
Your calendar automatically reopens for that time slot. You can get another booking right away.
Pro Tips
1. State Your Policy Clearly: Mention your cancellation policy in your listing description AND first message to guests.
2. Be Flexible When You Can: If a guest has a genuine emergency, consider offering a refund or reschedule even if policy says no. Good karma = great reviews.
3. Track No-Shows: CageList flags guests with multiple no-shows. You can decline their future requests to protect your time.
Ready to Set Your Policy?
You'll choose your cancellation policy during the listing setup process. You can change it anytime.